Next In Line is an extension of your staff, offering flexible online scheduling, a virtual waitlist, and check-in services designed to alleviate stress and let you and your staff get back to doing what you should be doing—providing customers and patients with the best experience possible. It offers a wide range of benefits to both your patients or customers and your staff.
Our modern, virtual waitlist allows you to send messages to patients regarding any last minute appointment openings. This saves staff time, while ensuring your schedules stay as full as you’d like! Practices have been able to fill last minute cancellations under 15 seconds!
Increase practice efficiency and resource allocation: some practices spend 4-6 minutes on the phone with patients asking for demographic information, patient symptoms, and then finding an appointment that works for the patient and provider. Through Next In Line, this process is reduced to under 30 seconds, and frees staff to focus on other high priority tasks.
We live in an instant gratification world, where people expect to order or book anything online whenever they want. Next In Line enables your front desk to be open 24/7, so patients can schedule appointments when they have time! Clients of ours have had patients booking their appointments at 2 or 3am. Now you can be online when they are.
Whether you are booked out for several months, or experience high call volumes, patients can now schedule appointments on their terms. Whether they receive a text for a last minute opening, or avoid waiting in a phone queue, they will thank you for using a platform like ours.
Appointment requests and phone calls require staff to manually approve the booking and enter the patient’s information into the system. Next In Line can seamlessly integrate with your practice management system to automatically input all of this information.