Next In Line is an extension of your staff, offering flexible online scheduling, a virtual waitlist, and check-in services designed to alleviate stress and let you and your staff get back to doing what you should be doing—providing customers and clients with the best experience possible. It offers a wide range of benefits to both your clients or customers and your staff.
Give Patients 24/7 Access
We live in an instant gratification world, where people expect to order or book anything online whenever they want. Next In Line enables your front desk to be open 24/7, so pet owners can schedule appointments when they have time! Clients of ours have had pet parents booking their appointments at 2 or 3am. Now you can be online when they are.
Improve the Pet Owner Experience
Not all clients are able to fit you into their busy schedule and call your clinic during the day. If they are able to call, they might be put on hold for a few minutes or spend several minutes on the phone booking the appointment. By utilizing Next In Line, you are fitting your hospital into your client’s schedule, not the other way around. This will improve their client experience and make things more convenient for them. Pet owners will thank you for using a system like Next In Line!
Remove Manual Data Entry
Appointment requests and phone calls require staff to manually approve the booking and enter the pet owner’s information into the system. Next In Line can seamlessly integrate with your practice management system to automatically input all of this information.
Recover Lost Revenue
Our modern, virtual waitlist allows you to send messages to patients regarding any last minute appointment openings. This saves staff time, while ensuring your schedules stay as full as you’d like! Practices have been able to fill last minute cancellations under 15 seconds!
Increase practice efficiency and resource allocation: some practices spend 4-6 minutes on the phone with pet parents asking for demographic information, patient symptoms, and then finding an appointment that works for the client and provider. Through Next In Line, this process is reduced to under 30 seconds, and frees staff to focus on other high priority tasks.