News & Resources

April 18, 2018

How Therapists Can Overcome Last Minute Cancellations and No-Shows

How Therapists Can Overcome Last Minute Cancellations and No-Shows

When a patient cancels at the last minute or doesn’t show up at all, a whole potential appointment is lost for you and your staff (if you have a staff). That time that could be spent helping and working with other patients. If a therapist’s office averages one last minute cancellation or no-show a day, and there are 261 workdays in a year, those last minute cancellations and no-shows could be costing them $25,000-$50,000 a year, and another $25,000-$50,000 in opportunity cost!

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April 18, 2018 News