Next In Line – Vetter Integration: online veterinary scheduling and client communication platform
What if there was a way to reduce the burden on staff and clients when it comes to scheduling route appointments? Moreover, what you could keep your hospital’s appointment calendar booked with minimal effort, while automating the client registration process?
Clients don’t always have time to spend to call your hospital during business, or will be thinking of their pets late at night when they are relaxing in front of the TV. For those clients, it’s important to be available to them when they need you, even if you are closed for the day.
Next In Line helps solve all of these issues via a real-time, online booking platform for veterinarians. Through an integration with Vetter Software, Next In Line removes this back and forth, keeps your front desk open 24/7, reduces the amount of manual data entry for staff, and enables pet owners to book appointments online.
This two-way integration with Vetter tells Next In Line when your staff is available for appointments to display those openings online. Once a client books an appointment, the appointment goes directly onto your calendar in Vetter. If the client has not seen your clinic before, Next In Line will automatically create the client and patient records, populating all the relevant information provided online. To view an example of how the online scheduler looks, click here. Everything is 100% configured to each practice to ensure clients book the right time slots and you are not ever double booked.
Additionally, Next In Line provides text and email appointment reminders, which are customer per appointment type. Clients can confirm their appointment via these messages, which updates the appointment status in Vetter. Finally, Next In Line allows staff to text clients directly to provide updates or post appointment follow up.