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Any Dentist knows how frustrating last minute cancellations and no-shows can be. Wasted time from last minute cancellations and no-shows leads to lulls in the day and a lot of money left on the table. The good news is that there is a new way to overcome every one of your last-minute cancellations and no-shows.
The good news is that there is a new way to overcome every one of your last-minute cancellations and no-shows. Fortunately, this solution does not involve putting increased pressure on your clients. Sure, you can make a policy that says your patient must commit or pay a huge fee. But doing this can potentially upset your patients and cause them to turn away from you in future.
After graduating from Georgetown McDonough’s Master of Science in Finance (MSF) program in 2015, Nick Kurgansky knew he wanted to move on from his role at the Department of Defense — he wanted to create a product that would help everyday people. Inspired by conversations with his father, a dermatologist and sole practitioner in Maryland, Kurgansky launched Next In Line, a software that notifies patients of last-minute openings at their local doctor’s office, dentist, veterinarian, salon, or spa.
When a patient cancels at the last minute or doesn’t show up at all, a whole potential appointment is lost for you and your staff (if you have a staff). That time that could be spent helping and working with other patients. If a therapist’s office averages one last minute cancellation or no-show a day, and there are 261 workdays in a year, those last minute cancellations and no-shows could be costing them $25,000-$50,000 a year, and another $25,000-$50,000 in opportunity cost!
Any Veterinarian knows how frustrating last minute cancellations and no-shows can be. Wasted time from last minute cancellations and no-shows leads to lulls in the day and a lot of money left on the table. Picture this common scenario of any veterinarian’s office. Your staff spends quality hours getting to know your client’s cats and dogs and preparing for their next appointment weeks or months in advance.
A new tool called Next In Line is specifically designed to help beauticians and doctors solve the frustrating and costly problem of last minute cancellations and no shows. Next In Line provides a virtual waitlist for your clients. When an opening in your schedule occurs, clients on the virtual waitlist receive an instant notification about the open appointment.