4 Things Private Healthcare Practices Can Learn from Urgent Care Centers
Urgent care centers experienced a staggering 1,725% growth from 2007 to 2016, and private healthcare practices — including veterinary clinics — can learn valuable lessons from their success.
50%
Fewer no-shows
15 sec
Fill a cancellation
$50K–$100K
Recovered annually
Published 2018-06-06
Introduction
Urgent care centers experienced a staggering 1,725% growth from 2007 to 2016, and private healthcare practices — including veterinary clinics — can learn valuable lessons from their success.
More Availability
Urgent care centers thrive because they're open when traditional practices are closed — after 5PM, on weekends, and during holidays. Veterinary practices that extend their availability, even through online booking outside business hours, capture clients who would otherwise go elsewhere.
Catering to Patients in Waiting Room
Urgent care centers invest in making the waiting experience comfortable with amenities like coffee, WiFi, and multiple payment methods. Veterinary practices can adopt similar strategies to transform their waiting room from a source of frustration into a positive touchpoint.
Efficient Workflows
Urgent care centers succeed by automating routine tasks and streamlining processes wherever possible. Veterinary practices can apply the same principle by automating appointment reminders, check-in procedures, and follow-up communications to maximize efficiency.
Transparent Pricing
One key factor in urgent care's growth is transparent, upfront pricing. Clients appreciate knowing what they'll pay before committing to services. Veterinary practices that clearly communicate costs build trust and reduce the hesitation that often leads to delayed or cancelled appointments.
Helping Practices with Next In Line
Next In Line helps veterinary practices adopt these urgent care best practices through 24/7 online scheduling, automated workflows, and tools that improve the client experience from booking to follow-up. The result is a more accessible, efficient, and client-friendly practice.
Ready to see these results in your clinic?
50% fewer no-shows. Cancellations filled in 15 seconds. $50K–$100K recovered annually.
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