Appointment Wait Times Are an Obstacle to High Patient Satisfaction Rates
According to industry data, 20% of patients have changed healthcare providers due to long wait times. The Vitals Report found that the average wait time is 18 minutes and 13 seconds — and every minute beyond that erodes patient satisfaction.
50%
Fewer no-shows
15 sec
Fill a cancellation
$50K–$100K
Recovered annually
Published 2018-06-20
Insight
According to industry data, 20% of patients have changed healthcare providers due to long wait times. The Vitals Report revealed detailed statistics about patient wait time tolerance. With an average wait time of 18 minutes and 13 seconds, many practices are pushing the limits of what clients will accept.
What Does This Mean
If your practice sees 50 patients per week and 20% leave due to wait times, that's 10 patients walking out the door. Reducing wait times requires a combination of efficient scheduling, realistic appointment time allocation, and technology that keeps the flow moving. Even small improvements in wait time can have a significant impact on retention.
Improve with Next In Line
Next In Line helps practices reduce wait times through real-time scheduling that prevents overbooking, virtual waitlists that manage flow, and automated reminders that ensure clients arrive on time and prepared. The result is a smoother experience for clients and better satisfaction scores for your practice.
Ready to see these results in your clinic?
50% fewer no-shows. Cancellations filled in 15 seconds. $50K–$100K recovered annually.
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