FAQ

Will Next In Line integrate with my practice management software?

Next In Line can be used as a standalone system, especially for smaller and individual practices. If you are already using a practice management system, our service currently integrates with some, but not all of those. To find out if we work with the system your practice uses, please contact us.

How do my clients access Next In Line?

Next In Line is entirely web-based so your pet owners can access it via your website, a client app, your practice’s social media, or emails you send to clients. We aim to make it as easy as possible for your clients to access Next In Line.

How does Next In Line integrate with my website?

Next In Line can be embedded through a widget or URL that we provide so it is visible for your clients across all of their devices. Our platform is accessible on cellular devices, tablets, and computers. We can customize our widget to fit your website’s style and coincide with your brand to provide a consistent client experience.

If my practice has certain preferences on how we want our appointments booked, how does Next In Line handle them?

Next In Line is fully configurable to your practice’s specifications and needs. We only display the options that you want your clients to see when scheduling appointments on our platform.

We already use an 'Appointment Request'. How is Next In Line different?

This is one question we receive a lot. It’s easy to think those systems provide online scheduling, but it is not real-time. When a client fills out a contact or appointment request form, this just sends an email to your staff. After that, they have to:

  1. Call that patient back
  2. Gather all of the client/patient information
  3. Manually enter that information into your practice management system
  4. Go back and forth with the client to find an open date & time that works for him/her
  5. Add the client to your calendar manually

The above could take as long as 10 minutes and in some cases multiple phone calls if the client is unavailable. Using a system like Next In Line removes all of those steps to save your staff and clients significant time. Our goal is to streamline this process to make everyone’s life easier. Check out our blog that discusses the differences of ‘online’ and ‘real-time’ in depth.

Won't this lead to double bookings?

Not at all! Because our system is in real-time, we know the instant an open time slot gets filled, whether it was done online via Next In Line or in your clinic. As soon as this happens, our system no longer shows that appointment slot as opened, ensuring there are no double bookings for you!

Is this only for existing clients that have visited our practice?

Not necessarily. Next In Line allows you to choose if you want new clients to be able to book online, or just existing clients. If you elect to have new clients book online, then you are also able to filter the services by client status. For example, you can limit new clients to only booking a ‘new client’ exam and saving the other services for existing clients, if you wish.

We have appointments that clients must book over the phone (eg surgeries). How do we control that?

Through Next In Line, you have total control over the types of appointments that are available for clients to book on our platform. You can have as few as one service listed, or as many as you like. This allows clients to book routine services, while keeping more complex ones for staff to book over the phone.

We already have a reminder system, what is different about Next In Line?

Most reminder systems only have one generic template that incorporates all service types in one message. With Next In Line, we enable you to customize the template per appointment type. This allows you to send short, concise, and specific instructions to clients, rather than having them read through a long message.

How does the virtual waitlist work?

If your clients are waiting a few days, weeks, or even months for an appointment, then our waitlist is perfect for you! Clients simply opt into the waitlist and if a time slot becomes available, they will receive an instant text & email notifying them of this opening. They can then book that appointment on a first come, first served basis.